Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at KB2 Health, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don’t hesitate to contact us and speak with our knowledgeable service representatives.
Is your web site secure?
Your privacy is VERY important to us. We have implemented industry-leading security measures to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Do you charge sales tax?
KB2 Health is required to collect sales tax for orders shipped within Texas. Sales tax is applied to the total amount of the order in accordance with Texas tax laws.
Do you offer special discounts to Non-Profits?
We are happy to work with Non-Profit Organizations, Museums, Universities and can offer special discounts. Please contact us for further information.
Can I cancel an order?
You may cancel an order within 24 hours of placing the order. Unfortunately, orders cannot be cancelled after 24 hours of placing an order or once the order has shipped.
Can I return an order?
Most items (but not all so look at the item’s description to verify before buying) are returnable, you may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging.
Important: All returns require pre-authorization. Contact us to receive pre-authorization.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if my item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
What are my delivery options?
We can ship to residential and to any commercial location. For international orders, please contact us.
How long will it take to receive my order?
Generally, 5-10 business days unless noted otherwise in the item description for the continental USA.
How much does shipping cost?
Orders over $75 ship free to the lower 48 states. Orders under $75 incur a flat $9.99 shipping fee.
Do you offer International Shipping?
Yes, we are happy to ship most orders / items internationally, but some restrictions apply. Please contact us for more information.